Course curriculum

    1. WELCOME TO TOURISM ACADEMY 2.0-Outrageously Excellent Hospitality

    2. The Numbers Don't Lie

    3. Quiz

    1. Tate's Family Tourist Adventure!

    1. The Outrageously Excellent Hospitality Culture

    2. Founding Fathers - CULTURE Builders

    3. Culture by Design

    4. What Is Outrageously Excellent Hospitality Culture?

    5. Why Workplace Culture Is Important

    6. Characteristics of an Outrageously Excellent Hospitality Culture

    7. What is LAGNIAPPE (LAN-yap)??

    8. The 'Give Back' GENEROSITY Culture

    9. Poor Customer Service Impacts Culture When..

    10. Remember the AAA Method

    11. Words Matter

    12. Beware of the BUBBLE

    13. QUIZ - CULTURE

    1. Together is Better!

    2. Dream Team Factoids

    3. Why Teamwork Works

    4. Ten Truths of Teamwork

    5. Dream Team Rules and Dream Breakers

    6. QUIZ - DREAM TEAMS

    1. People Power Tourism

    2. Taking Care of the People...Who Power Tourism

    3. Practicing Gratitude

    4. What is W Y D F L I?

    5. Say This...Not That!

    6. Tales of Award-Winning PEOPLE

    7. QUIZ - PEOPLE POWER TOURISM

    1. They Really REALLY 'Wana' ~ Be the "I" In Shipshewana

    2. Find Friends-Make Them Family-Treat Them to Outrageously Excellent Hospitality

    3. Poor Dad!

    4. And That's All There Is, Folks!

About this course

  • Free
  • 35 lessons
  • 0 hours of video content

Discover your potential, starting today

Enroll today